Site Options
Login
There are a several possible reasons for not being able to log-in; the quickest way to resolve the problem is contact us using the information on the right side of this page. If emailing, please make sure you include your account information and your current telephone number. We will resolve the problem and reply quickly.
Shopping Cart
Your shopping cart and its contents will remain active until you either delete them or submit the order. To protect your shopping cart contents, the EZ Garage site only allows one session per user. This means that if you login on one computer or browser, then login on another computer or browser, the first session or login will be terminated. This helps keep your cart active, so try to just use one computer or browser for ordering.
Checkout Options
Shipping Addresses
During checkout, you can add a new address by clicking the + New Address button. You can also add new addresses via the Address Book link in the My Account area, where you can set a specific address to be your default. If you have multiple addresses, you can choose the preferred address in checkout.
Shipping Method
All orders over $150 ship via ground shipping for free. If you order a product that must be delivered by truck because of weight or size, a customer service representative will reach out using your account contact information.
Payment Method
When placing an order, you will be asked to provide your credit card for processing.
Getting Started
What is Certified Tools & Equipment powered by EZ Garage?
- An enhanced digital search and ordering platform, purposefully designed for you to simplify your buying experience for tools and equipment!
- EZ Garage lets you search and find product information, place orders directly on the website and has full order history with tracking.
- Dedicated team of sales and support staff to help YOU get the products you need to service your customers!
- Call 1-866-949-5010 to speak with an EZ Garage representative.
- Email support@ccg.tools
- EZ Garage is supported by ISN’s world-class distribution network of 7 U.S. fulfillment centers that enable same day shipping and two-day delivery to U.S. customers for most products, targeting consistent deliveries in less than 1 week from time of order.
Do I need a new account to place orders on EZ Garage?
- Nope, if you’re able to read this you are already setup and ready to place orders!
How do I place orders on EZ Garage?
- Once you find the item(s) you want to order, simply add products to your cart and submit the order for processing.
Search, Items, and Suppliers
What are Favorites?
- Favorites are a tool within EZ Garage that allow you to save items for future ordering and reference.
- The Favorites page can be accessed by clicking ‘FAVORITES’ in the menu bar.
- To add an item to your Favorites simply click ‘Add to Favorite ♥’ on any item result or product page.
- To remove an item from your Favorites, click the ‘trash can symbol’ in the upper right of the item.
I can’t find the item I need, who do I contact?
- If you’re unable to find the item you need on the website, please contact your dedicated EZ Garage support team via email support@ccg.tools, or phone at 1-866-949-5010.
Promotions
This is great, but where are the promotions?
- As a CCG affiliate, you gain exclusive access to Certified Tools and equipment EZ Garage platform, where you can purchase all your essential tools and equipment. Plus, enjoy strategic and competitively priced deals across the entire automotive tools and equipment market—essentially, the whole website is on promotion just for you!
Order History, Status and Tracking
How fast will I receive my items once my order is placed?
- Once you place an order your items typically ship same day if received by 3pm local time.
- Orders to U.S. customers for in-stock items should be shipped and delivered within 2-3 business days, however may take up to one week for AK, HI, and PR.
Where is my order status?
- Go to your Order History page.
- Click on the appropriate tab:
- Shipments
- Lists tracking numbers by shipment.
- If you’re still having trouble, please contact your dedicated EZ Garage support team via email support@ccg.tools, or phone at 1-866-949-5010.
- Shipments
Where are the tracking numbers?
- Go to your Order History page, then click on the ‘Shipments’ tab to find the order and its tracking number.
- If you’re still having trouble, please contact your dedicated EZ Garage support team via email support@ccg.tools, or phone at 1-866-949-5010.
Order Changes, Issues, Returns & Warranty
How do I change, modify or cancel an order I already placed?
- To change, modify or cancel an Order, please contact your dedicated EZ Garage support team via email support@ccg.tools, or phone at 1-866-949-5010.
What if I am sent the wrong item or missing an item on my order?
- In the event you are missing or receive the wrong item, please contact your dedicated EZ Garage support team via email support@ccg.tools, or phone at 1-866-949-5010.
How do I return an item? I have a warranty return, what do I do?
- If you need to return a new/unused item or have a warranty request, please contact your dedicated EZ Garage support team via email support@ccg.tools, or phone at 1-866-949-5010.
- Returns are governed by ISN’s general return policy: Click Here
I’m having trouble with the website, who can help me? Who should I call if I have more questions?
- For all questions related to CCG.tools, the product catalog, product availability or order issues please contact your dedicated EZ Garage support team via email support@ccg.tools, or phone at 1-866-949-5010.
I have an idea to make EZ Garage better, who do I contact?
- EZ Garage has team dedicated to continuous improvement of the website’s various features and functions, ie. search, product info, daily order, direct ship order, order history, user experience. Every day we are working hard to make your experience on EZ Garage the best in the industry. If you have any ideas or suggestions on how we can make EZ Garage better for you, please email support@ccg.tools to connect with our team!
Need more help?
If you have additional questions not listed here, feel free to call us and we will be glad to help.
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